- Visual Enjoyment: With 6 flame options (amber/violet/blue/polar/breathing/sleep) and 5 brightness levels, this electric fireplace brings you an unparalleled visual experience. Besides, the flame function can be used alone, transforming this heater into a year-round decoration.
- Infrared Quartz Added: Apart from using the heating resistor wire, this 5120 BTU fireplace heater also features infrared quartz tube that ensures higher heating efficiency and faster heating up in the 1000 sq ft heating area. And the 60℉-99℉ thermostat control remains the room at a desired temp.
- Safer Than You Think: In addition to the conventional electric fireplace having overheat protection, our CSA certified heater also comes with a child lock, endowing it with multiple protections. You can press and hold the timer button for 6s to activate the child lock function.
- Time for Sleeping: If you wanna sleep, just choose sleep mode (flame off, only ember bed light) + 1 level brightness + heater. Then, you will get a perfect sleeping environment. And the 0.5-8H timer and 42dB low-noise operation make you feel better during sleeping.
- Simple Operation: Besides the control panel, this infrared heater includes a handy remote control as well, which allows you to use these functions conveniently, such as power (on/off), flame (flame color selection), timer (0.5-8H timer), heater (on/off) and up/down (flame/heating/timer control).
Description
Vary from others only have infrared quartz tubes or heating resistors wires to bring slow heating, our electric fireplace combines these 2 heating elements together, making the heating more effective. As for safety, this fireplace heater features overheat protection, child lock and CSA certification to address your security concerns. What’s more, the 6 flame settings and 5 flame brightness levels allow you to customize the look of your fireplace to match your mood. Note: Please maintain a distance of 0.5” from the wall to which the air inlet is directed.
Feature
Choose the flame settings from amber/violet/blue/polar/breathing/sleep
5-level flame brightness for your different needs
Sparkling decorative crystal for beautiful addition
Infrared quartz tube and heating resistor wire combo for more effective heating
5120 BTU heat output and 1500W powerful heating for 1000 sq ft heating area
60℉-99℉ built-in thermostat for endless warmth and energy-saving
Child lock, overheat protection and CSA certification for upgraded safety
Perfect for sleeping when you select sleep mode + 1 level brightness + heater
Control panel and remote control for easy operation
Avoid standing up thanks to the 13 ft effective control distance
Require 2 x AAA batteries (not included)
Press the heater button for 6 s to switch ℉ to ℃
Memory function available (except the timer setting)
3 ways to use the heater: flame and heat, flame only, sleep mode with heat
Recommended recessed wall dimension: 23” width, 5.5” depth, 17” height
Convenient to use with 6 ft power cord
Specifications
Color: Black
Material: Metal, Tempered Glass, PS
Overall Dimension: 25” x 5” x 18” (L x W x H)
Length of Power Cord: 6 ft
Net Weight: 19 lbs
Voltage: 120V
Frequency: 60Hz
Power: 1500W
AMP: 12.5 AMP
BTU: 5120 BTU
Battery Required: 2 x AAA Batteries (Not Included)
1.How do I contact ARLIME regarding my order?
Whatever happens to your order, you can contact us via support@arlime.com. It is important to provide us with your email and telephone number, order number or tracking number so we can check the status of your order.
2.When will my order be shipped out?
Once we receive your order, we will process it in the same day and send out on the second day from Monday to Friday. Any orders placed on Saturday's will be sent out together with Sunday’s orders.
3.What shipping methods do you offer?
We use UPS ground, UPS surepost, USPS and freight transportation by truck to ship your orders. Each shipping method will be based according to the size and quantity of the items ordered.
4.What is the estimated delivery time?
We aim to ensure that you receive your order as quickly as possible. Once your order is successfully submitted, our warehouse processes your order the same business day. It is then picked, packed, and dispatched. Please note delivery times vary depending on your location and the possible courier screening that the package goes through. Our standard delivery times (3-5 business days) are estimates and may vary due to external factors outside of ARLIME, and our courier’s, control. These factors may include but are not limited to, extreme weather conditions and technical failures.
5.How do I cancel my order?
Please initiate a cancel request from your personal center. If the order has already been shipped out, we would request the shipping fee for each package. Please refer to the Return Policy for additional information.
6.What if I don't receive my order?
Please contact the carrier to see if they have delivered the item to the right address. Meanwhile, we also recommend sending us your phone number so we can put a claim against the carrier to search for your package. Generally, the search result should take one week.
7.What if I have received a damaged order?
Please initiate a return request from your personal center and within 3 business days after receiving your package. Note any visible damages (scrapes, dents, etc.) or operationally damaged (the system will not work), take the digital photographs and provide ARLIME with proof of the damage in detail as this will assist us in processing your order refund.
8.When can I expect a refund debited to my account once I return the item?
Once you are authorized to return an item back to us, please pay close attention to the return tracking number. Once the item is delivered to our warehouse, we will issue you the refund in 3-5 business days.
9.What is the warranty of my item?
All items come with a guarantee 3-month warranty from the date of purchase. We will cover any cost occurred due to item quality issue.
10. How do I return the item?
If you received any defective items, you can contact us for a full refund. Most of our products can be returned within 30 days of purchase provided they are in sellable condition with original packaging, tags and a receipt. When your purchase fails to meet your expectations provided they are in sensible condition (items in original packaging, manufacturer's tags attached, undamaged) we request that the shipping cost must be paid by you in order for ARLIME to process your refund.
11.Is that possible for me to order replacement parts from you?
Normally we don’t sell parts individually. If your order is under warranty, we will send replacement parts to you without any charge providing if we have the parts available. If your order has extended its warranty date, we advise you to order any additional parts or replacements from your local hardware store.
Note: We can only process orders purchased from arlime.com
With ARLIME, you can be sure of consistent, world-class home and outdoor products that meet the highest global quality and safety, delivered in spec and on time.
Product Returns:
We recognize that sometimes an item may not meet your needs or simply does not fit with your décor. In the event that you are not satisfied with your purchase, simply return it within 30 days from the date of purchase. Please keep in mind that all returns must be unused, unwashed, and undamaged and all packaging, labels, and tags must remain intact and be attached with the item. Promotional items, flash sales, clearance items, and any items marked as "final sale" are not eligible for partial refunds, exchanges, or returns. All sales are final. Otherwise, the item may not be eligible for return.
To initiate a return for an exchange or refund, please contact support@arlime.com. Once your request is approved, you can download the return label from the “Return Information”.
If you want to return it by yourself, please email us at support@arlime.com along with the return tracking number(s).
Please send all returns to:
ARLIME
11250 Poplar Ave, Fontana, CA, 92337
844-242-1885
We do not refund or return original shipping charges. You are responsible for paying for your own shipping costs for returning any item to ARLIME. In the event that you are unable to ship the item out, we will process a return shipping label. Once we’ve received the returned item, we will then process your total refund, excluding return shipping costs, to your original method of payment. Please note that all refunds are processed within 3-7 business days.
（We are not responsible for price differences due to exchange rate effects）
If you cannot find what you’re looking for in our Return Policy, please visit our Contact Us page for additional customer service assistance.
Order Cancellations
Order Cancellation Before Shipment:
If you need to cancel your order, you must cancel within 12 hours to receive a full refund.
To cancel your order, please contact our customer service at support@arlime.com. Fill in detailed information to cancel the order. Your refund will be processed and a credit will automatically be applied to the original method of payment within 3-7 business days.
Please note that we are updating our system maintenance between 11:30 pm-4:00 am PST Time. Any online cancellations are not supported. If you would like to cancel your order during this time, please contact our customer service at support@arlime.com.
Order Cancellation after Shipment:
If you need to cancel after 12 hours of the order and before the item is delivered, please contact our customer service at support@arlime.com. We will process and recall your item(s) right away.
If a package is recalled, you will receive a full refund, less a flat recall fee (based on actual shipping costs) which will be credited back to your original payment within 3-5 business days.
If the package has failed to recall, you will receive a failed recall email notification. Please get in touch with support@arlime.com right away. Cancellations after shipment are only valid to UPS ground delivery service and FedEx. Any items delivered by truck, UPS surepost or USPS cannot be recalled. All orders must be rejected at delivery.
Returned Products:
For any item returns, you can request a return label. Please notify us in advance of any of the following returned reasons, so we can anticipate that return.
Defective Item:
If you feel you have received a faulty or defective product, we want to quickly correct the problem. To apply for returns, please contact this email: support@arlime.com. Our support team will quickly reassess the issue and provide you with a response for up to 48 hours.
Received the Wrong Item:
We follow careful order-picking procedures to ensure every item in your order is correct, but occasionally we do make mistakes. You can choose to keep the wrong item with a partial refund or request the correct item. To request the correct item, we may offer you a free-of-charge return shipping label.
Please contact support@arlime.com to apply for returns. We will, upon request, send you the correct item or issue a full refund.
Item Damaged During Transit:
In the unlikely event your item arrives at you in less than perfect condition, please reject the delivery immediately and get in touch with us at support@arlime.com. We will work with the shipping company and expedite your new replacement order. Alternatively, a full refund can be requested after we’ve submitted a damage claim with the shipping company and receive confirmation. We may require images and/or videos of the defective product.
Lost or missing items:
If the logistics tracking number shows delivery but you have not received the goods, please email our customer service team at support@arlime.com within 10 days (note that after 10 days, the goods have been received or found by default) and include the order number as well as the tracking number so that we can initiate a lost parcel claim. The claim will help to recover your lost parcel. The claims process will take 7 days until an official confirmation is received from the shipping company.
